Frequently Asked Questions
1. What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards and available express-payment options.
2. Do you offer international shipping?
Currently, we only ship within the United States. International shipping is not available at this time.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email containing your tracking information. Please allow up to 24 hours for the carrier’s tracking updates to appear.
4. Can I modify or cancel my order after placing it?
Please contact us as soon as possible at SweetMylaCandles@gmail.com. We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once your order begins processing.
5. What should I do if my order arrives damaged, defective, or incorrect?
Please contact us promptly at SweetMylaCandles@gmail.com with your order number and photographs of the issue. We’ll review the details and help determine the appropriate next steps.
6. How do I start a return or exchange?
Please review our Return Policy for eligibility requirements. To begin a return or exchange, email SweetMylaCandles@gmail.com with your order number and a brief explanation. Please wait for return instructions before sending your item.
7. How can I contact customer service?
Email us at SweetMylaCandles@gmail.com. We typically respond within 24–48 business hours, Monday through Friday.
8. What ingredients do you use in your candles?
Our candles are hand-poured with a coconut soy wax blend, clean fragrance oils and carefully selected wicks. Each candle is thoughtfully crafted in small batches for a beautiful, high-quality fragrance experience.
9. Do you offer wholesale, personalized favors or custom orders?
Yes. We offer wholesale opportunities, personalized candle and fragrance keepsakes, and custom orders for weddings and special events. Visit our Wholesale or Weddings & Events page for details, or email SweetMylaCandles@gmail.com.
