FAQ

1. What types of payments do you accept?
We accept all major credit cards, including Visa, MasterCard, and Discover. We also accept PayPal.

2. Do you offer international shipping?
Currently, we only ship within the United States. International shipping is not available at this time.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in that email.

4. Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations can only be made within 24 hours of placing your order. Please contact us as soon as possible at SweetMylaCandles@gmail.com if you need to make any changes.

5. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at SweetMylaCandles@gmail.com with your order number and a photo of the issue. We will assist you in resolving the problem.

6. How do I return an item?
For information on returns, please refer to our Return Policy. If you need to start a return, email us at SweetMylaCandles@gmail.com with your order number and reason for the return.

7. How can I contact customer service?
You can reach our customer service team via email at SweetMylaCandles@gmail.com. We aim to respond within 24-48 hours during our business hours of 12-8pm EST, Monday through Friday.

8. What ingredients do you use in your candles?
Our candles are crafted from a blend of coconut soy wax, which is known for its clean burn and eco-friendly properties. Our wax is sustainably sourced and produced in the USA. We ensure our candles are free from additives and use only premium, phthalate-free, non-toxic fragrances for a high-quality experience. To ensure a pleasant and safe experience for you and your family. 

9. Do you offer wholesale or custom orders?
Yes, we offer wholesale options and custom orders. Please email us at SweetMylaCandles@gmail.com for more information and to discuss your needs.