Returns & Exchanges
Returns Made Simple
At Sweet Myla, your satisfaction truly matters to us. Each product is thoughtfully handcrafted, and we want every purchase to feel just as special when it reaches you.
Personalized & Custom Orders
Due to the made-to-order nature of personalized and custom items, these products are final sale and are not eligible for return, exchange, or refund.
All Other Products
We accept returns on unused, unopened items in their original condition within 30 days of delivery. Eligible items may be refunded, exchanged, or issued store credit.
We are unable to accept returns on:
- Used candles or partially used wax melts
- Opened or used room sprays or car diffusers
- Sale items, gift cards, limited-edition products, or collaboration products
- Items returned more than 30 days after delivery
- Products not purchased directly from sweetmylacandles.com
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly at SweetMylaCandles@gmail.com with your order number and photographs of the issue. We’ll review the details and help determine the appropriate next steps.
How to Start a Return
To begin a return or exchange, please email SweetMylaCandles@gmail.com with your order number and a brief explanation. Please wait for return instructions before sending your item.
Return Conditions
- Items must be unused and returned in their original packaging
- Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect
- Refunds are processed within 3–5 business days after the return is received and inspected
- Refunds are issued to the original form of payment
- Please allow up to 10 additional business days for your bank or credit-card provider to finalize the refund
Thank you for choosing Sweet Myla. We’re honored to be part of your space and are committed to providing a thoughtful, seamless experience from start to finish.